Frequently Asked Questions (FAQ)
1. How long will my order take to arrive?
For questions concerning our shipping times, please visit our Shipping & Handling page. Shipping times vary depending on your location. Typically, orders are delivered within 7–15 business days. You'll receive a tracking number once your order has shipped, so you can follow its journey to your door!
2. Do you offer free shipping?
Yes! We offer free shipping on all orders, no matter the size. You can shop without worrying about extra delivery costs. We can do this by optimizing our logistics and partnering with efficient carriers, so you get your items delivered at no extra cost!
3. Where do you ship to?
We proudly ship to most countries worldwide. Simply enter your address at checkout, and we’ll take care of the rest!
4. How can I track my order?
Once your order is processed and shipped, we’ll send you an email with a tracking number and a link. Use that link to check the status of your package anytime!
5. Why does my order have multiple tracking numbers?
If you ordered multiple items, they may arrive in separate packages to ensure optimal delivery times. Don't worry—each package will have its own tracking number, and all items will get to you!
6. What should I do if my order hasn’t arrived yet?
First, check your tracking information. If it shows your order is still in transit, please allow a few more days for delivery. If your order seems lost or delayed beyond the expected timeframe, contact our customer support team, and we’ll investigate and resolve the issue as quickly as possible.
7. Can I cancel or change my order after it’s placed?
We process orders quickly, so once an order is placed, it may not be possible to cancel or make changes. However, reach out to our customer support team as soon as possible, and we'll do our best to help!
8. What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item for a full refund or exchange within 30 days of receiving it. Please note that the item must be unused and in its original packaging. Contact us for instructions on how to initiate a return.
9. What payment methods do you accept?
We accept a variety of secure payment options, including credit/debit cards, PayPal, and other popular payment gateways. All transactions are secure and encrypted for your safety.
10. Do you offer discounts or promotions?
Yes! We frequently run promotions, and you can find any active discounts directly on our website or by subscribing to our newsletter to stay updated.
11. How do I contact customer support?
If you have any questions or concerns, our friendly customer support team is here to help! You can reach us via the Chat feature (bottom right of each page), or using the form on our Contact Us page, and we’ll get back to you as soon as possible.